Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long does it take for my order to be shipped?

All orders placed before 12pm AEST are processed and dispatched within one business day, this includes orders with our EXPRESS SHIPPING.

Deliveries are sent during standard business hours Monday to Friday, Orders placed on weekends and public holiday will be processed the next business day.

Please note during busy sales or promotional periods, there may be slight delays with your order processing and dispatch.

Where will my order be shipped from?

All online orders are shipped from our warehouse in Melbourne, Australia.

Where is my order?

We understand how frustrating it can be when a delivery does not go to plan. We pack your order with love and hand over to Australia post. If your order has not been delivered or is missing, please email us at info@malang.com.au we will do our very best to try and resolve the issue on our end as soon as possible.

Do you ship internationally?

Yes, Shipping fees will be calculated at the checkout.

Returns

If you change your mind for any reason, we are pleased to offer you a return or refund.

How do I return?

To view our Return Policy or to return an item, please click here. 

Do you offer refunds?

Yes we offer refund. All Items must be returned in their original condition and packaging, unworn, unwashed and with all tags attached. A $10 shipping and return handling fee will be deducted from any refund requested. Please note that any discounts applied to your original order are one off and non-transferable or non-refundable.

Do you do exchange?

If you would like to exchange a different size or garment, you can request a refund or store credit. which you can use towards re purchasing the new item. We suggest checking your measurements for sizing ahead of purchasing.

Have you received my return?

Please allow up to 5-7 business days of your return being received into our warehouse. Please consider using trackable shipping service, when sending your return back to us to track its location. You will receive an email update once your return has been processed.

Orders

Can I change or cancel my order?

We cannot guarantee that we can make changes to your order or delivery details, once your order has been placed. But we will try and help you! If you have made an error in your delivery address, please email us at info@malang.com.au as soon as possible with the correction.

I received faulty item?

We're very sorry if an item you received is damaged. Please email us we will request images for us to review and offer a replacement, refund or return within 30 days of the purchase date.

I’ve received an incorrect item, Please help.

We apologise If you receive an incorrect item that is not listed on your order invoice, please contact us at info@malang.com.au We will arrange to send the correct item to you and cover the cost of the return shipping of the incorrect item.

I didn’t receive confirmation email for my order?

Please check your junk/spam folder. Still can’t find? Not to worry, you can contact us at info@malang.com.au we will help you.

Which size should I order and how are your garments measured?

All of our garments have a detailed size charts available for you on each product page under Size & Fit tab. This is an amazing way to determine which size will be perfect for you before purchasing.

Please click on Size & Fit tab, here you will find 3 detailed size
charts

Garment Measurements

(All styles are measured flat-laid of the garment itself. The main measurement of the garment is the bust, measured underarm to underarm)

Body Measurements Chart

Please go off the measurements around your bust for the best
determination for your size.

Didn't find what you were looking for? Feel free to contact us at any time!